Refund policy

Last updated: 12 November 2026

Bachatwala par hum chahte hain ki aapko sahi product sahi haalat mein mile. Ye policy batati hai ki kab aur kaise aapko replacement ya refund milega.

1. Kab replacement / refund milega

Delivery ke 7 din ke andar humein batayein agar:

Product toota hua (damaged) ya kaam na karne wala (defective) mila
Galat product mila
Box mein koi item kam mila

2. Kab nahi milega

Delivery ke baad "pasand nahi aaya" / mann badal gaya
Product instructions ke khilaaf use karne se hua nuksaan
Normal ghisaai (wear and tear)
7 din ke baad aayi request

3. Request kaise karein

WhatsApp +44 7462 080746 ya email bachatwala913@gmail.com par bhejein:

Order number
Problem ka chhota sa description
Product aur packaging ki saaf photos (unboxing video ho to aur behtar)

Hum 48 ghante ke andar jawab denge. Approve hone par free replacement bhejenge. Agar replacement possible nahi hai to poora refund milega. Agar product wapas lena zaroori hua, to pickup hum free mein arrange karenge.

4. Refund kaise aur kab

Online payment (UPI / card / netbanking / wallet): usi payment method mein, approval ke 5–7 working days mein. Bank ko credit dikhane mein 5–7 working days aur lag sakte hain.
Cash on Delivery: aapke diye UPI ID ya bank account mein, approval ke 5–7 working days mein.
Shipping, COD ya payment gateway ka koi charge kaata nahi jaayega.

5. Cancellation

Dispatch se pehle aap order free mein cancel kar sakte hain (WhatsApp / email par batayein).
Dispatch ke baad COD parcel ko darwaze par refuse kar sakte hain — aapka koi kharcha nahi.
Online payment wale cancelled order ka poora refund 5–7 working days mein.